Full Report
See the research that highlights how MSPs experience reduced time and effort spent on ticket management, cost savings, and boosted efficiency with Huntress.
Analysis Summary
# Industry News: Quantitative Efficiency Gains in the MSP Security Stack
## Summary
A data-driven study conducted by business intelligence platform MSPCFO reveals that Managed Service Providers (MSPs) using Huntress experience a 26.4% reduction in labor time spent on security tickets. The research correlates Huntress adoption with a significant decrease in ticket volume, highlighting a shift toward operational maturity in the MSP market.
## Key Details
- **Date:** September 10, 2024
- **Companies Involved:** Huntress (Security Platform), MSPCFO (Business Intelligence)
- **Category:** Market Analysis / Product Efficacy Research
## The Story
Huntress partnered with MSPCFO to analyze the tangible operational impact of their managed detection and response (MDR) platform on MSP profitability. The study analyzed over 8,100 tickets across 191 MSPs between January 2023 and June 2024.
The researchers isolated "security-related" work and compared MSPs using Huntress against those who do not. The findings showed that Huntress users managed 34.8% fewer tickets per 100 endpoints. Furthermore, the time spent per ticket per 100 endpoints dropped from 20.76 minutes to 15.28 minutes. This suggests that the Huntress Human-in-the-Loop SOC model filters out noise, providing MSPs with actionable remediations rather than raw alerts that require manual investigation.
## Business Impact
### For the Companies Involved
- **Huntress:** Gains a powerful, data-backed sales tool to prove ROI beyond just "better security," focusing instead on "better margins."
- **MSPCFO:** Positions itself as the definitive source for MSP operational benchmarking and vendor efficacy.
### For Competitors
- **Pressure on EDR/MDR Vendors:** Competitors who provide "noisy" platforms that increase ticket volume will face harder renewals as MSPs prioritize labor efficiency.
- **Shift in Marketing:** Rivals may be forced to release similar "efficiency" metrics to prove they don't add to the "alert fatigue" tax.
### For Customers (MSPs)
- **Increased Scalability:** A ~26% reduction in labor time allows MSPs to manage more endpoints without increasing headcount.
- **Improved Profitability:** Lowering the "cost-to-serve" per endpoint directly increases the gross margin of managed service contracts.
### For the Market
- **Consolidation of Intent:** The market is moving away from "best-of-breed" tools toward "best-of-operation" tools that solve the talent shortage by reducing the need for tier-1 security analysts.
## Technical Implications
The data highlights the value of **threat signal suppression**. By utilizing a 24/7 SOC to pre-filter incidents, Huntress reduces the "TSI" (Type/Sub-Type/Item) sprawl in Professional Services Automation (PSA) tools. The technical innovation here isn't just in detection, but in the integration of security telemetry with MSP workflow automation (Webhooks, PSA integration) to minimize human touchpoints.
## Strategic Analysis
- **Market Positioning:** Huntress is positioning itself as an "Operational Utility" rather than just a "Security Vendor."
- **Competitive Advantage:** While many vendors claim to reduce noise, Huntress now has independent third-party data from a respected BI firm (MSPCFO) to quantify the exact labor savings.
- **Challenges:** The study noted that 15.2% of tickets lacked useful descriptors; ensuring consistent data hygiene across diverse MSP platforms remains a challenge for benchmarking.
## Industry Reactions
- **Analyst Opinion:** Analysts view this as a maturing of the "Channel-First" security model, where ease of doing business (EODB) is as important as the underlying security efficacy.
- **Market Response:** Expect MSPs to use these metrics to justify consolidating their stacks and moving away from high-noise legacy antivirus solutions.
## Future Outlook
- **Predictive Labor Modeling:** We expect to see more BI tools integrating directly with security vendors to provide real-time "Margin-per-Tool" dashboards.
- **Automation Focus:** The next frontier will be "Auto-Remediation," aiming to push that 26.4% time savings closer to 50% through automated script execution via PSAs.
## For Security Professionals
For practitioners, this news validates the importance of **Alert Fatigue** as a business risk. Reducing ticket volume by 34% isn't just a cost saving; it’s a burnout prevention strategy. Practitioners should look for tools that offer high-fidelity alerts over high-volume telemetry to ensure their time is spent on high-value remediation rather than triage.