Full Report
ServiceNow security advisory (AV26-963)
Analysis Summary
# Vulnerability: ServiceNow AI Platform Multiple Vulnerabilities (September 2026)
## CVE Details
*Note: The specific CVE identifiers were not enumerated in the summary provided by the Cyber Centre (AV26-963), but the advisory refers to the "September 2026 CVE Advisory Notification".*
- **CVE ID:** CVE-2026-XXXXX (Multiple)
- **CVSS Score:** Pending/High (Based on advisory urgency)
- **CWE:** Not specified in the primary alert.
## Affected Systems
- **Products:** ServiceNow AI Platform
- **Versions:**
- Versions prior to Australia Patch 2 Hot Fix 4b W32
- Versions prior to Australia Patch 4 Hot Fix 3
- Versions prior to Australia Patch 5
- Versions prior to Yokohama Patch 13 Hot Fix 5a
- Versions prior to Zurich Patch 10 Hot Fix 3b
- Versions prior to Zurich Patch 10 Hot Fix 4a W32
- Versions prior to Zurich Patch 11 Hot Fix 3
- **Configurations:** Default installations of the affected AI Platform versions.
## Vulnerability Description
While the specific technical mechanics of the flaw (e.g., injection, bypass, or RCE) are not detailed in the high-level AV26-963 bulletin, the advisory points to critical security updates within the ServiceNow AI Platform architecture. These vulnerabilities typically involve how the platform processes data or manages permissions within its automated workflows.
## Exploitation
- **Status:** Not specified as "exploited in the wild" in this bulletin, but requires immediate patching.
- **Complexity:** [Information not provided]
- **Attack Vector:** Network (Remote)
## Impact
- **Confidentiality:** Potential Risk
- **Integrity:** Potential Risk
- **Availability:** Potential Risk
## Remediation
### Patches
ServiceNow has released the following patches to address these vulnerabilities. Administrators should update to the relevant branch:
- **Australia:** Patch 2 Hot Fix 4b W32 / Patch 4 Hot Fix 3 / Patch 5 (or later)
- **Yokohama:** Patch 13 Hot Fix 5a (or later)
- **Zurich:** Patch 10 Hot Fix 3b / Patch 10 Hot Fix 4a W32 / Patch 11 Hot Fix 3 (or later)
### Workarounds
No specific manual workarounds are provided in the advisory; immediate application of the relevant Hot Fix or Patch is the recommended course of action.
## Detection
- **Indicators of Compromise:** Users should monitor for unauthorized administrative actions or unusual API calls originating from the AI Platform modules.
- **Detection methods and tools:** Review ServiceNow instance logs and security dashboards for unusual activity patterns.
## References
- **Vendor Advisory:** hxxps[://]support[.]servicenow[.]com/kb?id=kb_article_view&sysparm_article=KB3159623
- **ServiceNow Security Center:** hxxps[://]support[.]servicenow[.]com/now
- **Cyber Centre Bulletin:** hxxps[://]www[.]cyber[.]gc[.]ca/en/alerts-advisories/servicenow-security-advisory-av26-963