Full Report
Multiple vulnerabilities have been discovered in ServiceNow's AI Platform, the most severe of which could allow for unauthorized access. The ServiceNow AI Platform is a unified, cloud-based foundation that integrates artificial intelligence, data, and workflow automation to execute business operations across entire enterprises. Successful exploitation of the most severe of these vulnerabilities could allow for unauthorized access.
Analysis Summary
# Vulnerability: Multiple Vulnerabilities in ServiceNow AI Platform
## CVE Details
- **CVE ID:** CVE-2026-86857, CVE-2026-86858, CVE-2026-13016, CVE-2026-86859, CVE-2026-86860
- **CVSS Score:** Not explicitly listed in the source, but categorized as "Critical" severity.
- **CWE:** Improper Access Control / Unauthorized Access (General).
## Affected Systems
- **Products:** ServiceNow AI Platform
- **Versions:** Specific version ranges are not detailed in the summary, but the flaws affect the core cloud-based AI foundation.
- **Configurations:** Systems integrating AI, data, and workflow automation within ServiceNow environments.
## Vulnerability Description
Multiple vulnerabilities exist within the ServiceNow AI Platform. The most severe flaws involve improper access control mechanisms that could allow an attacker to bypass authentication or authorization checks. Because this platform serves as a unified foundation for enterprise business operations and data integration, these vulnerabilities could permit an attacker to interact with sensitive automated workflows and integrated enterprise data.
## Exploitation
- **Status:** Not exploited (No reports of active exploitation in the wild provided in the context).
- **Complexity:** Low to Medium (Typical for unauthorized access flaws in cloud platforms).
- **Attack Vector:** Network (Remote exploitation is likely given the cloud-based nature of the platform).
## Impact
- **Confidentiality:** High (Unauthorized access to enterprise data and AI-driven insights).
- **Integrity:** High (Potential to manipulate automated business workflows).
- **Availability:** Medium (Potential disruption of AI-driven business operations).
## Remediation
### Patches
- Users are advised to refer to the ServiceNow Knowledge Base article **KB3159623** for specific version-based patches and update instructions. ServiceNow typically rolls out updates automatically to cloud instances, but manual verification is required.
### Workarounds
- Review and restrict access permissions to the AI Platform.
- Monitor for unusual API calls or administrative actions originating from the AI Platform service accounts.
## Detection
- **Indicators of Compromise:** Unusual authentication logs, unauthorized modifications to AI workflows, or unexpected data export activities.
- **Detection methods and tools:** Audit ServiceNow system logs for successful logins to AI components from unrecognized IP addresses. Utilize ServiceNow’s internal security monitoring tools (SIP and Gatekeeper™).
## References
- CVE-2026-86857: hxxps://cve.mitre[.]org/cgi-bin/cvename.cgi?name=CVE-2026-86857
- CVE-2026-86858: hxxps://cve.mitre[.]org/cgi-bin/cvename.cgi?name=CVE-2026-86858
- CVE-2026-13016: hxxps://cve.mitre[.]org/cgi-bin/cvename.cgi?name=CVE-2026-13016
- CVE-2026-86859: hxxps://cve.mitre[.]org/cgi-bin/cvename.cgi?name=CVE-2026-86859
- CVE-2026-86860: hxxps://cve.mitre[.]org/cgi-bin/cvename.cgi?name=CVE-2026-86860
- ServiceNow Advisory: hxxps://support.servicenow[.]com/kb?id=kb_article_view&sysparm_article=KB3159623
- CIS Advisory Source: hxxps://www.cisecurity[.]org/advisory/multiple-vulnerabilities-in-servicenows-ai-platform-could-allow-for-unauthorized-access_2026-102